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Lisa Stewart – The artist
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We guarantee your complete satisfaction. If for any reason you are not happy with your purchase, you may simply return it for a full refund of merchandise cost or an exchange within 30 days of receipt of your purchase.
The item must be returned in its’ original condition. You will be responsible for the proper packaging of the return. The product price will be refunded in full. Shipping charges are non-refundable for general returns.
Returns should be sent to:
ECStewart Designs, Inc
Attn: Customer Care
3123 Childers Street
Raleigh, NC 27612
In the instance of a defective/broken product or incorrect order, we will gladly replace the item free of charge or refund all costs (including shipping charges) associated with the purchase. To be eligible for full a full replacement or refund for a defective or broken item, contact us within 10 days of delivery. After 10 days, the item may be subject to our standard 30-day return policy.
In the instance of a refused or unclaimed shipment, shipping charges will not be refunded.
When will I be credited for my return?
We credit your account as soon as we process your return and receive the merchandise, generally within 1 to 5 business days following the receipt of the return. Check with your bank or credit card institution to see when they will report the credit to your account.
How do I place an online order?
Shopping via Phone
Can I place an order over the phone?
While we prefer that you place your order online, you may also place your order via telephone. Please follow the steps below to ensure an expedient phone transaction.
Mail Order Shopping
Can I place an order through the mail?
Yes, of course! Please follow the steps below to ensure an expedient phone transaction.
Lisa Stewart Designs
Attn: Order Dept
3123 Childers Street
Raleigh, NC 27612
What should I do if I experience difficulty placing my order online?
If you experience any difficulty placing your order or require assistance, contact customer service two ways:
Weekdays, 8am to 5pm (EST)
Why do some items say “sold” or “no longer available?”
Some of the items offered are one-of-a-kind or limited edition items. “Sold” or “no longer available” indicates that this item has been recently purchased. Please check the site often as similar items may become available.
Will the item I order look exactly like the picture?
Our items are handcrafted by us, so each piece has unique characteristics and personality. There may be slight variations in some products including color and detail. We strive to make sure that the product shown is what you will receive.
Can I request that an item be sent to someone as a gift?
Of course! Any item from ECStewart Designs can be sent to a gift recipient.
Can I request a gift be gift wrapped?
At this time, we cannot gift wrap your items. We can however enclose a special hand written note to your recipient on one of our lovely classic notecards.
Contact us with your choice of classic notecards from any of the volumes:
What methods of payment do you accept?
Visa, MasterCard, and American Express.
Note personal checks require a minimum of 5 business days to clear prior to shipment being released.
What is the 3-digit security code and why do you ask for it (during checkout)?
The security code is the last three digits of the code printed on the back of your Visa or Mastercard credit card (see below for American Express). This is an added security feature to help prevent fraud. We ask for this to make your online shopping experience as safe as possible. For American Express cards, this security code will be 4 digits and is frequently found on the front of your card (just above the account number).
Will I be charged sales tax?
We are required to collect sales tax for shipments to North Carolina only. If your shipping address is outside the State of North Carolina you will not be charged a sales tax. For North Carolina shipments, the current sales tax rate is 6.75% which is added automatically to the merchandise total.
How do I pay with a ECStewart Designs gift certificate?
Simply place your items in the shopping cart and proceed to checkout. After completing the shipping information, enter your gift certificate code in the field provided.
How do I know if I placed my order successfully?
After completing your checkout process, a confirmation page will display your completed order and you will receive a confirmation via email as well.
Do you ship within the USA?
Yes, all of our goods are shipped from Raleigh, North Carolina, USA.
Do you ship to Canada?
Yes, we welcome Canadian orders.
Do you ship Internationally?
ECStewart Designs currently ships to all of the 50 United States as well as all APO/FPO addresses and Puerto Rico with the shipping costs listed in the table above. If you would like to inquire about placing an order for special delivery to your country, please contact us for more information and to receive a shipping rate quote. Residents of the UK, Ireland, France, Japan and Canada may also place an order for delivery via Global Priority Mail via the US Post.
Please note that the shipping charges listed above will not apply to international shipments. Actual shipping charges will apply to your order. You may place an inquiry via email to receive a shipping quote. Otherwise, you will receive an email with the estimated shipping charges after placing your order.
What is your delivery time?
Approx delivery times
Local addresses: 1 – 5 days.
Lower 48, Alaska, Hawaii: 5 – 10 days
Canadian addresses: 5 – 10 days
Our shipping prices are based on amount of total purchase weight & dimensions.
Generally, orders are processed within 2 business days for in-stock items (notecards & prints).
Please remember that most of our items are handcrafted upon order. Please allow time for the designers to cut, assemble, and this takes anywhere from 2-4 weeks for delivery -we may have to order more materials!
Why do you wait to handcraft your items when I order?
Like the Julio Gallo statement: We sell no wine before its time. Well, our work is much like that. Our studio is small and we work very hard to use all the materials we have on hand, this is why we have several sized items using similar materials. On the flip side, we don’t want to cut several items out and realize that we have no material remaining for 5 journals that were just ordered. So if possible, we strongly recommend that you place your order as soon as possible so that your order arrives in time for your big occasion.
How do you ship?
Believe it or not, but USPS Priority has the strongest rating in reliability than other carriers, so naturally our primary carrier is USPS Priority. If you prefer a different shipping method, please contact us to arrange a different carrier. We will do everything to make shipping as hassle free as possible.
Shipped via USPS Priority and includes shipping insurance on most orders valued at over $50.00. Orders are shipped with package insurance where applicable. We multi-pack items together (where possible) to ensure the lowest cost to you on shipping.
Please be aware that expedited shipping is not available for APO or FPO addresses and delivery may take several days longer than delivery within the US.
Domestic orders -
Shipped via USPS Priority and take approx 1-5 days for delivery.
Canadian orders – Shipped via USPS Priority and takes approx 5 – 10 days for delivery.
Please note Border duty fees are the responsibility of the customer. ECStewart Designs does not cover these fees.
What are your shipping charges?
Shipping and delivery charges depend on the total cost of merchandise and your ship-to-destination. To estimate shipping and delivery charges before you buy, simply refer to the chart below. All prices in $USD. Please note that some heavy and bulky items may incur additional charges. We will tell you the exact charges for your desired items before you actually place an order.
If there is any dispute of any of our shipping rates to your state/province, please contact us and we will be happy to confirm rates for you.
Some orders will require a signature by the recipient to be received. Shipping insurance is included on most orders valued at over $50.00.
Domestic Standard Shipping **
Total value of merchandise in U.S. Funds (exclude tax)
When the US Postal Service is used, you will receive a delivery confirmation number which can be used to confirm the delivery of your shipment.
If FedEx is used to ship your order, an email will be sent with a tracking number and a link to track your package. This tracking number can also be entered manually at the following web address:
If UPS is used to ship your order, you will receive a delivery confirmation number which can be used to confirm the delivery of your shipment.
Have a question? Want to make a comment? Want to keep up with our fast-paced lives? We’d love for you to join us. Contact info, Behind-the-Scenes, Videos, General aMewsment can be found below.
METHODS of CONTACT
Sales: sales (at) lisa-stewart.com
Wholesale: wholesale (at) lisa-stewart.com
Lisa: lisa (at) lisa-stewart.com
We hope your shopping experience at lisa-stewart.com has been inspiring and fun. If you have a few minutes, we’d appreciate your feedback about what you think about our Web site.
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PS. Our studio/shop is not open to the public. Thank you for understanding.
About Our Privacy Practices
ECStewart Designs, Inc. takes every precaution to protect your information.
We guarantee that when you communicate with us, your personal information, including your name, shipping address(es), email address, payment records and banking and credit accounts will be kept private and secure.
How We Use Your Information
-Email to ECStewart Designs, Inc. We ask for your name and email address, and for information to help us answer your question. If you have provided your email address to us only via phone or by sending us an email message, we may follow up on your question via email. We do not share questions or comments provided with any other company, and we do not share or sell email addresses.
-ECStewart Designs, Inc. We ask you to provide a name, email address and profile information. We use this information only to fulfill your request and, in the case of profile information, to help make sure we’re sending you the type of email updates you requested. We do not share or sell email addresses.
Information we do not collect
When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.
How we use email
We send the ECStewart Designs, Inc. Email, our email update on sales and products, to subscribers. Unsubscribe instructions are included in each edition of the email.
We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Links to other sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of ECStewart Designs, Inc. and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Information we do not share with others
ECStewart Designs, Inc. does not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For both privacy and security purposes, all transactional information communicated between customers and Paypal is transmitted in an encrypted format, and all credit card information is stored in a highly secure computing environment. (See Paypal for details.)
Updates to our information practices
We’re always looking for ways to improve our site’s features and services – and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on privacy practices at ECStewart Designs, Inc.
Note Regarding Children
ECStewart Designs, Inc. does not knowingly collect any personal information from children.
Questions or comments?
For questions, comments or assistance with any privacy-related issues, we invite you to contact us. We’re always happy to help.